Refund policy

At Patchique, customer satisfaction is one of our highest priorities. We take pride in offering carefully selected embroidered patches and accessories that meet high standards of quality. If for any reason you are not completely satisfied with your purchase, we're here to help with a simple and transparent return process.

1. 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy for eligible purchases.

You may request a return within 30 calendar days from the date your order is delivered.

2. Eligibility

To qualify for a return, items should:

  • Be returned within 30 days of delivery.
  • Be unused or only minimally handled.
  • Be returned in their original condition whenever possible.
  • Include original packaging if available.

If an item arrives damaged, defective, incorrect, or missing due to our error, we will resolve the issue at no additional cost.

3. Free Returns

Patchique offers free return and refund service for eligible orders.

If your return is approved because of a product defect, shipping damage, incorrect shipment, or another issue covered by our policy, we will provide instructions for completing the return process.

4. Damaged or Incorrect Items

Please inspect your package upon arrival.

If you receive:

  • A damaged product
  • An incorrect item
  • A defective item
  • An incomplete order

Please contact us within 7 days of delivery with:

  • Your order number
  • A brief description of the issue
  • Clear photographs showing the product and packaging

Our support team will review your request promptly and provide the most appropriate resolution, which may include a replacement, refund, or other suitable solution.

5. Change of Mind Returns

If you simply change your mind after receiving your order, you're welcome to contact us within the 30-day return period.

Once the returned item has been received and inspected, an eligible refund will be processed according to this policy.

6. Refund Process

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method.

Depending on your payment provider or financial institution, processing times generally range from 5–10 business days.

7. Non-Returnable Items

Certain products may not qualify for returns, including:

  • Personalized or custom-made products.
  • Items intentionally damaged after delivery.
  • Products showing excessive wear or misuse.
  • Items returned outside the eligible return period without prior approval.

8. Order Cancellation

Orders may be cancelled before shipment.

If your order has not yet entered processing or shipping, we'll gladly issue a full refund.

Once an order has shipped, it will fall under our standard return policy.

9. Late or Missing Refunds

If you haven't received your refund after approval:

  • Check your bank account.
  • Contact your payment provider.
  • Allow additional processing time.

If you still require assistance, please contact our customer support team.

10. Contact Information

Email: support@Patchique.store

Phone: +1 (778) 676-5785

Address: 308-928 Richards St, Vancouver, BC V6B 6P6, Canada

We appreciate your trust in Patchique and will always do our best to ensure every shopping experience is enjoyable, fair, and worry-free.